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How to run CableVault

Setup guides for your first closeout, answers to the questions we get most, and how to reach a human when you need one.

Setup guides

Set up your first customer and building

  1. Open Customers and add the company you are doing work for.
  2. Add one or more buildings under that customer with the site address.
  3. Invite the customer contact — they get read-only portal access to their own projects only.

Run a project through to closeout

  1. Create a project against a building and set its status (New, In Progress, Pending, Completed).
  2. Add rooms (IDF/MDF/telecom closets) so documents land where a technician expects them.
  3. Upload certification reports, fiber tests, as-builts, photos and warranties, tagging category and room.
  4. Generate the closeout ZIP or send the customer their portal link.
  5. Archive the project when it is delivered — archived projects stay online forever and stop counting toward your plan limit.

Use QR codes in the field

  1. Open QR Codes and generate a label for a room.
  2. Print and mount it inside the telecom room.
  3. Scanning it opens that room's drawings, test results and photos on a phone.

Manage your subscription

  1. Billing shows your plan, usage, invoices and payment method.
  2. Switch plans at any time — changes are prorated on your next invoice.
  3. Cancelling stops renewal; access continues to the end of the paid period.

Frequently asked questions

What counts as an active project?
Any project in New, In Progress, Pending or Completed status. Archived projects do not count toward your plan limit and remain accessible to you and your customer permanently.
How do I raise my storage or project limit?
Archive delivered projects, or upgrade your plan from Billing. Starter includes 5 active projects and 5 GB, Pro 25 and 50 GB, Business 100 and 250 GB.
Can my customers see other customers' work?
No. Portal users only see projects belonging to their own company, enforced at the database level.
How do I add employees?
Company administrators invite employees from the Team page and can change or remove access at any time.
How do I export or delete my data?
Settings includes a full JSON export of your workspace data and an account deletion request.
How fast is support?
Email support is answered within one business day, Monday to Friday. Billing and access issues are prioritised.

Still stuck?

Email support@cable-vault.com — answered within one business day. Signed-in customers can send a request from the Support page with their account details attached.

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