Billing & Refund Policy

Every plan includes a 14-day free trial for first-time workspaces. We show the trial end date in Billing and email you before it ends. If you do not cancel, the plan converts to a paid monthly subscription at the price shown when you signed up.

Subscriptions renew automatically each month until cancelled. Your card is charged on the renewal date shown in Billing. Applicable tax is calculated at checkout based on your location and shown on every invoice, which you can download from Billing at any time.

Plan changes apply immediately. Stripe prorates the difference and applies it to your next invoice — you are never double-charged for the same period.

Cancel any time from Billing → Manage billing. Cancellation stops future charges and your plan stays active until the end of the period you already paid for. Archived projects and uploaded documents remain accessible to you and your customers while your account exists.

If a payment fails we email you and show an in-app banner. Stripe retries over approximately two weeks. Your workspace stays usable during retries; if all attempts fail the subscription is cancelled and the workspace becomes read-only until you resubscribe. Your data is not deleted for non-payment.

Because a free trial is offered before any charge, monthly fees are generally non-refundable once a period has begun. We will refund a charge in full where it was made in error, duplicated, or taken after a valid cancellation. Requests should be sent to support@cable-vault.com within 30 days of the charge.

Consumers in the EEA and UK have a 14-day right of withdrawal from the date of purchase. Where you asked us to start the service immediately, we may deduct a proportionate amount for the period used. This policy does not affect any mandatory statutory rights, including under applicable US state automatic-renewal laws.

Please contact support@cable-vault.com before raising a chargeback — most issues are resolved the same day. Accounts subject to an open chargeback may be suspended until it is resolved.